Business Users & Roles

The Business -> Users & Roles section allows you to add additional users which can log-in to access and manage your business in MotorDesk. You can customise which sections of MotorDesk each user can access and what actions they can perform, allowing you to control and restrict individual user access.

The number of users that you can add depends on your membership plan and add-ons. You can check this in the Business -> Plan & Usage section of MotorDesk.

Each user you add will have their own login, their own two-factor authentication and their own user profile.

Adding A New User

To add a new staff user, simply navigate to the Business -> Users & Roles section. Under 'Add User' enter the 'Email Address' of the new user, their 'Display Name', 'Position' or role within your dealership and which 'Team' they are a part of.

Then choose their 'Roles & Permissions' to select what you'd like them to have access to. Once you're happy with your selection, click the blue 'Add User' button.

User Passwords

When adding a new user with an email address that does not already exist in MotorDesk (for any business), their login password will be displayed. You must provide this password to the user so they can log in, as no automated email will be sent containing their password.

When adding a new user email address which does already exist in MotorDesk (for any business) then you will not be given the password as this user already exists and may (hypothetically) have access to other businesses.

Users can use the Reset Password tool to recover/reset their password as necessary.

Editing A User

Once you've created a user, you can 'Edit' their details and access at any time. Certain details such as their name and password can only be changed by logging in as the user. For guidance editing user profile details, please refer to our User Profiles documentation.

Removing A User

To remove a user simply select the 'Remove' option. When you remove a user, this will only remove the connection between your business and this user, and not their actual log-in for MotorDesk - this is because the user may be linked with other businesses using MotorDesk.

Log-Out A User

To log out a user from all devices currently signed in to their account, simply select the 'Log-Out' option.