Frequently Asked Questions

• A customer has cancelled a reservation, how can I re-advertise this vehicle?
• Are stock purchases be transferred, or would this need to be completed in Xero/Sage/QuickBooks?
• Are your websites built on WordPress?
• AutoTrader lead isn't appearing on MotorDesk?
• AutoTrader shows vehicle as including VAT even though it's Margin VAT?
• Can I access my email in my web browser?
• Can I add a background to our vehicle images?
• Can I add multiple vehicles with a single purchase invoice?
• Can I add tasks to a workflow/checklist after it's been assigned to a vehicle?
• Can I add the same vehicle twice?
• Can I edit a sales invoice once it's already issued and paid?
• Can I edit the default list of additional costs in Stock & Value?
• Can I have multiple users under a test/demo account?
• Can I integrate Trustpilot reviews onto my website?
• Can I send texts/SMS from MotorDesk?
• Can I set up a third-party chat on my website?
• Can I set-up a feed to Facebook Marketplace?
• Can I transfer my old domain?
• Can I upload my own videos to the website?
• Can I use kilometres instead of miles?
• Can I use the AutoTrader's Pay-As-You-Go package?
• Can MotorDesk add our logo in the corner of our vehicle photos?
• Can our site have Google Reviews integrated?
• Can we add a purchase order number to an invoice?
• Can we add our logo on invoice template?
• Can we add our own background for vehicle background removal?
• Can we add reviews to the website?
• Can we import existing customers records from Xero/Sage/QuickBooks?
• Can we import our own invoice template?
• Can we make the overall font size on the invoices a little bigger please?
• Can you get the website to show the highest price results at the top by default?
• Do I add a finance company as a new supplier?
• Do I need to enter both the phone number and email address for a new lead/contact?
• Do MOT expiry dates automatically update when they're re-tested?
• Do payments need to be reconciled individually in both Xero/Sage/QuickBooks and MotorDesk?
• Do the website standard templates allow for other pages?
• Does my account link into the website and automatically show all our vehicles for sale?
• Does the software report in real time to Xero/Sage/QuickBooks?
• Emails to customers are flagged as Junk/Spam.
• For vehicles with no registration number, can I enter our own stock ID?
• How are nominal/accounting codes defined?
• How can I add a video to a vehicle slideshow/carousel?
• How can I add my finance disclaimer on my website?
• How can I add new tasks to a workflow?
• How can I amend the opening hours for public holidays?
• How can I amend the Xero/Sage/QuickBooks nominal/accounting codes?
• How can I export contacts to MailChimp?
• How can I increase my session time so I'm not logged out so often?
• How can I scroll sideways?
• How can I see my vehicle sales for this month?
• How can I select the source of a lead/enquiry?
• How can we update our registered address?
• How do I change my opening hours?
• How do I change the layout of pages?
• How do I set-up the AA Cars feed?
• How do I set-up the CarGurus feed?
• How do I set-up the MOTORS feed?
• How do we create a quote?
• How many tasks can I add to a workflow or checklist?
• I can only see vehicles sold this week in my reports. How can I see previous sales?
• I don't seem to have the Add Vehicle option?
• I have set-up the Facebook Auto sale channel but am having difficulty with Facebook Commerce Manager.
• If I upgrade to an AutoTrader subscription, do lookup data charges still apply?
• Is MotorDesk priced monthly or annually?
• Is the Xero connection limited to three tax/VAT rates fields on Sales/Purchase or can we add more?
• Is there a delivery/handover diary/scheduler?
• Is there a minimum contract or cancellation fee?
• Is there a quick way to add all my stock onto your software?
• Is there a way of testing the WordPress plugin in a local environment?
• Is there any way we can import suppliers and customers from CSV?
• My vehicle videos from AutoTrader won't import?
• My video uploaded successfully but I can't see it yet?
• Vehicles failing to import using the mass import tool?
• We're getting Codeweavers soon, how do we set this up?
• We’ve had a member of staff leave. Can we log them out of the account?
• What features do I lose if I disconnect my AutoTrader account?
• What is margin VAT?
• What's the best web browser to use?
• When adding a vehicle is it possible see the AutoTrader pricing so we know a suggested sell price?
• When I select the box to 'refund and cancel' reservation I get a brown box appear saying 'unable to refund payment'
• When using the mobile app to take photos of stock it seems to be limited to upload 13 photos?
• Where can I find the full stock list?
• Where do I find the Stripe API Key to connect?
• Why am I receiving a '403 Forbidden' error?
• Why are my AutoTrader reviews not showing on my website?
• Why are my photos blurry?
• Why are my photos cut/cropped in vehicle ads?
• Why has Google sent me a Structured Data Issues email?
• Why is my Days To Sell column showing no data?
• Why is Person 1 not showing in the Meet The Team website module?